Holiday Hours Information
Our office will be closed December 23rd through January 3rd, 2023 for a holiday break.
We are looking forward to having this time off to relax, be with our loved ones, and make music! But, we understand that you may need help with your subscription or purchase during this time and want to be sure we don't leave you hanging.
So, here's what you need to know:
Subscription fulfillment will not be impacted by the holiday closure and follows our normal bi-monthly publishing schedule. The current issue of Strings magazine, Jan/Feb 2023, has just been put in the mail to subscribers. If you already have an active subscription, your copy is on its way! If you order a subscription in the new year, it will begin with the Mar/Apr 2023 issue of the magazine, which is shipped in February.
All other physical products will be temporarily marked out of stock while we are not available to ship them. We package and mail every order we receive lovingly by hand. Please check back in 2023 for books and accessories.
Any order of a digital product will be fulfilled automatically by email at the time of purchase. The email with your unique download link will have a sending address of email@example.com. Be sure to check your spam or junk folders if you do not immediately see this email in your inbox. Please do not write to this address as it is not monitored.
Many questions about subscriptions and other orders in our store are addressed on our FAQs page, so please consider visiting it before writing to customer service during this busy season: https://store.stringsmagazine.com/pages/faqs-contact.
If you need assistance, please write to us at StringsService@stringletter.com. Please send your entire request in one email. Every inquiry is important to us and we'll do our very best to respond promptly after our break. Please note that we are a team of just a few people and are trying our best to take good care of you. Your patience and understanding is greatly appreciated.
And, finally, please have a safe and happy holiday - and know that we are grateful to count you as a customer and member of the Strings community.