FAQs

 

Need help answering a question? Having trouble with an order? Feel free to contact us at StringsService@stringletter.com and we will be happy to assist you!

Q: How can I subscribe or renew to Strings Magazine?

A: To become a subscriber, click here. To renew your existing subscription click here.


Q: When will I receive my first issue?

A:  It will likely take 6-8 weeks to receive your first copy in the mail. For destinations outside of the United States, please allow up to 10 weeks.

We know, it sounds like a long time to wait! When we mail your first issue depends on when you placed your order and where we are in our publishing schedule. We send issues at the same time to all active subscribers we have on file (we do this monthly, meaning there are two shipments per issue) – this is how we can keep your subscription price affordable and still afford the postage fees ourselves!

Please note that we cannot guarantee delivery dates – just because you see the magazine available at your local music store or for sale online does not mean a copy is not already in transit to you or scheduled to be sent to you on our next bulk shipment date.


Q: How can I access my digital edition of Strings?

A: If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at StringsService@stringletter.com to make sure your subscription account record is up to date with your e-mail address.


Q: How can I access my subscription information?

A: If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here


Q: I received a damaged issue of Strings, how can I get a replacement copy?

A: Write to StringsService@stringletter.com to report a damaged issue.


Q: I missed an issue of Strings; how can I get a replacement copy?

A: Write to StringsService@stringletter.com to report a missing issue.


Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.


Q: How can I order back issues of Strings?

A: Please click here to view the Strings archive and purchase back issues.


Q: I'm unhappy with my recent purchase. Can I get a refund?

A: Yes! Here's how.

Books, magazines or any other physical product:

You may return an item if you’re not satisfied within 30 days of when you received it. The product must be undamaged and in new condition. We will issue a refund to your original form of payment in the amount of the original price paid for the item, excluding shipping and handling charges, within 3 business days of receipt at our office. Note: Customers are responsible for return shipping fees.

Return instructions:

  • Please include your name, address, order number, and reason for return in your package. 
  • Send the package to:
Attn: Store Returns                              
Stringletter                                
941 Marina Way S, Suite E                           
Richmond, CA 94804

    Audio or video downloads, eBooks or any other digital product:

    You may receive a refund for a digital product if you’re not satisfied. Please email StringsService@stringletter.com to request a refund.